Modification History
The version details of this endorsed qualification are in the table below. The latest information is at the top.
Release |
Comments |
Release 2 |
Editorial updates. |
First Release |
SIR10112 replaces, and is equivalent to SIR10107 as the intent of the qualification remains unchanged. The total number of units required complete this qualification remains at 5 units. A more flexible packaging approach has been adopted with 3 core units and the selection of 2 elective units |
Description
This qualification provides the skills and knowledge for an individual to commence work in the retail industry.
Job roles
Individuals with this qualification are able to perform roles, such as:
- provide customer service in a retail store
- organise and maintain work areas.
Possible job titles
- customer service assistant
- point-of-sale operator
Pathways Information
The qualification is suitable for a VET in Schools (VETiS) pathway and is designed for pre-vocational use. It is not suitable for an Australian Apprenticeship pathway.
Pathways into the qualification
Individuals may undertake the qualification with little or no experience in the industry.
Pathways from the qualification
After achieving SIR10112 Certificate I in Retail Services, individuals may undertake:
- SIR20212 Certificate II in Retail Services
- SIR20312 Certificate II in Retail Fast Food.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
|
The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification. |
|
Employability skill |
Industry/enterprise requirements for this qualification include: |
Communication |
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Teamwork |
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Problem-solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
5 units must be completed:
- 3 core units
- 2 elective units:
- a minimum of 1 unit must be selected from the elective unit list below
- 1 unit may be selected from any relevant Training Package or accredited course first packaged at AQF level 1 or 2.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
Core units |
|
SIRXCOM101 |
Communicate in the workplace to support team and customer outcomes |
SIRXIND101 |
Work effectively in a customer service environment |
SIRXWHS101 |
Apply safe work practices |
Elective units |
|
Client and Customer Service |
|
SIRXCLM101 |
Organise and maintain work areas |
Computer Operations and ICT Management |
|
SIRXICT001A |
Operate retail technology |
Working in Industry |
|
SIRXIND102 |
Plan a career in the retail industry |